Problems logging In?

Troubleshooting login problems:

  1. Your user name is your full name with capitalization and spaces, e.g. 'John Smith'.  Please include the capital letters and the space(s).  See the example on the right.
  2. Optionally, you may enter your your email address into the user name field.
  3. The password is case sensitive.  Ensure the keyboard 'Caps Lock' is not on.
  4. When requesting a new password, be sure to use the email address that is on file with the BEMS office.
  5. HTML email must be enabled in order to use the one-time logon link.


If you still experience difficulties, then email us at



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